PSA / Ticketing

Connect your PSA and ticketing tools to Zaun so Ember's findings flow into the case and workflow systems your team already uses.

Atlassian (Jira Cloud)

Category: Project & Issue Tracking | Auth: API Token

Required Credentials

Auth: Basic base64(email:api_token)

Setup Steps

1. Go to id.atlassian.com/manage-profile/security/api-tokens.
2. Click Create API token, name it, set expiration (1-365 days).
3. Copy immediately. Paste email, token, and site URL into Zaun.

---

Autotask (Datto PSA)

Category: Professional Services Automation | Auth: Basic Auth

Required Credentials

Setup Steps

1. In Autotask > Admin > Resources/Users > New API User.
2. Select a security level, click Generate for Username and Password.
3. Copy both immediately. Paste into Zaun with your Integration Code.

---

ConnectWise ASIO

Category: Cloud Platform | Auth: OAuth2

Required Credentials

Setup Steps

1. Register at developer.connectwise.com for ASIO API access.
2. Obtain your API User ID and Subscription Key.
3. Paste into Zaun.

---

ConnectWise PSA (Manage)

Category: Professional Services Automation | Auth: Basic Auth

Required Credentials

Auth: Basic base64({CompanyId}+{PublicKey}:{PrivateKey}) + clientId header.

Setup Steps

1. Register at developer.connectwise.com for a Client ID.
2. System > Security Roles: create a role with needed read permissions.
3. System > Members > API Members: add member, assign role.
4. API Keys > +: copy Public and Private keys. Paste all into Zaun.

---

Freshdesk

Category: Helpdesk & Support | Auth: API Key

Required Credentials

Setup Steps

1. Ensure API access is enabled: Admin > Security Settings.
2. Click profile picture > Profile Settings > View API key.
3. Copy the key. Paste with subdomain into Zaun.

---

Freshservice

Category: IT Service Management | Auth: API Key / OAuth2

Required Credentials

Setup Steps

1. Ensure API access is enabled at account level (Admin > Security).
2. Profile Settings > View API Key. Copy it.
3. Paste with subdomain into Zaun.

---

HaloPSA

Category: PSA & Ticketing | Auth: OAuth2

Required Credentials

Setup Steps

1. Configuration > Integrations > API > View Applications.
2. Create a new app with "Client ID & Secret" auth, assign an Agent.
3. Set permissions on the Permissions tab. Copy Client ID and Secret.
4. Paste into Zaun.

---

ServiceNow

Category: IT Service Management | Auth: OAuth2

Required Credentials

Required Roles

Setup Steps

1. System OAuth > Application Registry > New > "Create an OAuth API endpoint for external clients".
2. Save to generate Client ID and Secret.
3. Create a service account user with itil + rest_service roles.
4. Paste all credentials into Zaun.

---

Zendesk

Category: Helpdesk & Support | Auth: API Token

Required Credentials

Auth: Basic base64(email/token:api_token)

Setup Steps

1. In Admin Center > Apps and Integrations > APIs > Zendesk API.
2. Enable Token Access. Click Add API token, name it.
3. Copy the token (shown once). Paste with email and subdomain into Zaun.