PSA / Ticketing
Integration setup guides for PSA and ticketing platforms.
Connect your PSA and ticketing tools to Zaun for incident tracking, ticket creation, and workflow automation.
Atlassian (Jira Cloud)
Category: Project & Issue Tracking | Auth: API Token
Required Credentials
| Field | Description |
|---|---|
| Atlassian Email | Your Atlassian account email |
| API Token | Generated at id.atlassian.com |
| Site URL | e.g. https://yoursite.atlassian.net |
Auth: Basic base64(email:api_token)
Setup Steps
- Go to id.atlassian.com/manage-profile/security/api-tokens.
- Click Create API token, name it, set expiration (1-365 days).
- Copy immediately. Paste email, token, and site URL into Zaun.
Autotask (Datto PSA)
Category: Professional Services Automation | Auth: Basic Auth
Required Credentials
| Field | Description |
|---|---|
| API Username (Key) | Generated for API User |
| API Password (Secret) | Shown once at creation |
| API Integration Code | Tracking identifier |
Setup Steps
- In Autotask > Admin > Resources/Users > New API User.
- Select a security level, click Generate for Username and Password.
- Copy both immediately. Paste into Zaun with your Integration Code.
ConnectWise ASIO
Category: Cloud Platform | Auth: OAuth2
Required Credentials
| Field | Description |
|---|---|
| API User ID | From ConnectWise Developer Portal |
| Subscription Key | Primary or Secondary key |
Setup Steps
- Register at developer.connectwise.com for ASIO API access.
- Obtain your API User ID and Subscription Key.
- Paste into Zaun.
ConnectWise PSA (Manage)
Category: Professional Services Automation | Auth: Basic Auth
Required Credentials
| Field | Description |
|---|---|
| Company ID | Your ConnectWise company identifier |
| Public Key | From API Member |
| Private Key | Shown once |
| Client ID | From ConnectWise Developer Network |
| Site URL | NA: api-na.myconnectwise.net, EU: api-eu, AU: api-au |
Auth: Basic base64({CompanyId}+{PublicKey}:{PrivateKey}) + clientId header.
Setup Steps
- Register at developer.connectwise.com for a Client ID.
- System > Security Roles: create a role with needed read permissions.
- System > Members > API Members: add member, assign role.
- API Keys > +: copy Public and Private keys. Paste all into Zaun.
Freshdesk
Category: Helpdesk & Support | Auth: API Key
Required Credentials
| Field | Description |
|---|---|
| API Key | Per-agent key from profile settings |
| Subdomain | e.g. yourcompany.freshdesk.com |
Setup Steps
- Ensure API access is enabled: Admin > Security Settings.
- Click profile picture > Profile Settings > View API key.
- Copy the key. Paste with subdomain into Zaun.
Freshservice
Category: IT Service Management | Auth: API Key / OAuth2
Required Credentials
| Field | Description |
|---|---|
| API Key | Per-agent key from profile |
| Subdomain | e.g. yourcompany.freshservice.com |
Setup Steps
- Ensure API access is enabled at account level (Admin > Security).
- Profile Settings > View API Key. Copy it.
- Paste with subdomain into Zaun.
HaloPSA
Category: PSA & Ticketing | Auth: OAuth2
Required Credentials
| Field | Description |
|---|---|
| Client ID | From HaloPSA API application |
| Client Secret | Shown once |
| HaloPSA URL | Your instance URL |
| Tenant Name | For hosted instances |
Setup Steps
- Configuration > Integrations > API > View Applications.
- Create a new app with "Client ID & Secret" auth, assign an Agent.
- Set permissions on the Permissions tab. Copy Client ID and Secret.
- Paste into Zaun.
ServiceNow
Category: IT Service Management | Auth: OAuth2
Required Credentials
| Field | Description |
|---|---|
| Instance URL | e.g. https://instance.service-now.com |
| Client ID | From OAuth endpoint registration |
| Client Secret | Auto-generated |
| Username | Service account user |
| Password | Service account password |
Required Roles
| Role | Purpose |
|---|---|
itil | Incident, Change, Problem, Service Catalog access |
rest_service | REST API access |
cmdb_read | CMDB read-only (optional) |
Setup Steps
- System OAuth > Application Registry > New > "Create an OAuth API endpoint for external clients".
- Save to generate Client ID and Secret.
- Create a service account user with
itil+rest_serviceroles. - Paste all credentials into Zaun.
Zendesk
Category: Helpdesk & Support | Auth: API Token
Required Credentials
| Field | Description |
|---|---|
| Agent Email | Agent email address |
| API Token | From Admin Center |
| Subdomain | e.g. yourcompany.zendesk.com |
Auth: Basic base64(email/token:api_token)
Setup Steps
- In Admin Center > Apps and Integrations > APIs > Zendesk API.
- Enable Token Access. Click Add API token, name it.
- Copy the token (shown once). Paste with email and subdomain into Zaun.