FAQ
Frequently asked questions about Zaun, Reagent, and Ember.
General
What is Zaun?
Zaun is the security layer for the AI era, delivered as two products. Reagent is AI Adoption Security: it governs the AI tools and agents your teams adopt. Ember is Agentic Security Operations: it runs detection, investigation, and response across cloud, endpoint, and identity at machine speed.
What makes Zaun different?
Zaun is built for a world where AI agents act inside your environment at machine speed. Instead of generic rules and alert triage, Zaun gives you:
- A Forward Deployed Engineer (FDE): a dedicated engineer who knows your environment and works alongside the platform
- AI Adoption Security: discover every AI tool, assess vendor risk, hold each to a compliant baseline, and watch agent behavior with ABBA
- Custom detection engineering built for your environment, with a documented runbook for every detection
- Full investigation transparency: you see exactly what ran and why
- Continuous coverage: new detections ship as your environment and the threat landscape change
What is a Forward Deployed Engineer (FDE)?
Your FDE is a dedicated Zaun engineer assigned to your deployment. They learn your environment, tune Reagent and Ember to it, scope and build new detections, shape policy, and help your team act on findings. The platform moves at machine speed; your FDE makes sure it moves in the right direction for your organization. You get a named human who knows your stack, not a generic support queue.
Do I have to adopt both products?
No. Start with Reagent to secure the AI your teams are adopting, Ember to run operations across your stack, or both. They share one connected backbone, so adding the second later is seamless.
Platform
What data sources does Zaun support?
Zaun integrates with the AI tools your teams use, major cloud providers (AWS, GCP, Azure), identity providers (Okta, Entra ID, Google Workspace), EDR platforms (CrowdStrike, SentinelOne, Defender), and SaaS applications. See our Integrations page for the full list.
Where is my data stored?
Your data is stored in a dedicated data lake instance. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Data retention policies are configurable per customer.
Is Zaun SOC 2 compliant?
Yes. Zaun is SOC 2 Type II compliant. Contact us for our latest SOC 2 report.
Can I use Zaun alongside my existing tools?
Yes. Ember complements the EDR, SIEM, and identity tools you already run by unifying their signal and adding detection engineering, runbooks, and transparent investigations on top. Reagent layers AI Adoption Security over your existing stack without replacing it.
Getting Started
How long does onboarding take?
Most customers are fully onboarded within 1-2 weeks. Reagent surfaces your AI estate and Ember begins generating findings within days of connecting your first sources.
What do I need to get started?
You'll need:
- Admin access to the AI tools, cloud services, and identity providers you want to cover
- A point of contact to own the rollout
- An active Zaun account (contact [email protected])
How do I contact support?
- Email: [email protected]
- Book a demo to learn more